Privacy Policy

Your privacy matters to us. This policy explains how we collect and use your information when you visit our website or consult with us, in line with Australian privacy regulations.

What information we collect

We collect limited personal and usage data as needed to provide our services and enhance your experience on our site.

• Contact information, such as name, email address, and phone number, provided through our contact forms or by phone.
• Professional or demographic information relevant to your inquiry or consultation, for tailored recommendations.
• Technical information, such as browser type, device, and website activity, gathered for analytics and security.
• Any correspondence details you share with us, including feedback, questions, or service requests.

How we use your information

We use your data to deliver services, respond to inquiries, ensure security, and improve our offerings to you.

• To answer your requests, provide recommendations, and personalise our service to your objectives.
• For communicating important updates or relevant information about our service.
• Website analytics to monitor usage trends, enhance our content, and maintain site security.
• To comply with applicable laws, resolve disputes, and enforce our legal obligations.

Our legal basis for processing

Processing is limited to what is necessary to offer services or respond to legal and regulatory obligations.

We process your information based on your consent, contractual need, or compliance with Australian laws. You can withdraw consent at any time.

Sharing information

We protect your privacy and only share data for essential service delivery, support, or regulatory reasons.

• With trusted providers who enable us to deliver website or consultation services; those parties are bound by confidentiality obligations.
• When legally required, such as responding to lawful requests by public authorities.
• To protect rights, privacy, or safety of clients or our organisation, and prevent fraud or misuse.

Data security

We use appropriate administrative and technical safeguards to secure your information. While no online method is entirely risk-free, we work to maintain confidentiality, limit access, and monitor data security regularly. Your trust is important and we take your privacy seriously.

Your rights

You may access, update, or delete your personal information at any time by reaching out to us.

• Request details or corrections of your personal data held by us.
• Request deletion or restriction of your data where applicable under law.
• Withdraw consent to data use or object to certain processing activities.
• Lodge complaints with the Office of the Australian Information Commissioner (OAIC).

Cookies

Our site uses cookies for analytics and functionality. For full details on cookie use and options, review our cookie policy.

Cookie Policy Cookie Policy

Contact us

For questions about this policy or your privacy rights, please reach out by email, phone, or post.

Policy changes and updates

We may occasionally update this policy. New versions reflect changes in data practices or legal requirements and are posted on this page.